According to the public relations report of National Informatics Company, ” Elham Farahani” At the end of the fourth artificial intelligence event, at the beginning of his speech, he noted that 75% of the value creation of productive artificial intelligence is in the four fields of customer operations (chat bots and customer services), marketing and sales (bot content and creative content bots for marketing and sales), soft engineering. It will be software (bot code, generator of computer code based on natural language processing) and research and development (chat bot and information collection and analysis).
According to him, automation and customer service, credit score calculations and risk assessment based on artificial intelligence, fraud detection using artificial intelligence, transaction monitoring, customer behavior monitoring and auditing, algorithmic transactions and market trends and Predicting customer behavior is one of the fields of applying artificial intelligence in banking that will revolutionize this industry. Metabank project manager of National Informatics Company considers data quality and availability, lack of transparency and algorithmic bias, customer acceptance and trust, the challenge of integration with existing banking systems, data privacy and security as the most important challenges of using intelligence. artificial in the banking industry.
Farahani, the process of moving banks towards artificial intelligence requires changing capabilities in four layers of interaction with customers, decision-making based on artificial intelligence, central technologies, data infrastructure and finally moving towards a platform operating model. did.
He announced the publication of the call for categorization and support for companies and startups in the field of artificial intelligence in line with the mission of the National Informatics Company in order to identify and classify companies in this field. Based on this, the deadline for sending information, titles of plans and ongoing projects through the email of the artificial intelligence secretariat of the National Informatics Company to the internet address ai.info@nicholding.ir has been set until March 18, 1402.
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